Internship – Support Engineer (f/m/x) DCP / Digital Business Platform

DevOps • Full Time • Stuttgart

Hey there!

We are Mercedes-Benz.io. Our goal is to make Mercedes-Benz the digital champion of the Automotive Industry. We are working with an end to end responsibility on e-commerce solutions and digital marketing activities like the Mercedes-Benz websites. We want to create experiences that people love and we are proud of. For our office in Stuttgart, we are looking for an Intern (f/m) to help us in Service & Support Management provide the best-in-class solution support and reliability.

In this role you will

  • look after the digital product solutions and their enhancements
  • work together with our support engineers and development teams
  • develop methods how to improve the knowledge transfer from product teams to Service & Support
  • work self-organized on support and incident processes as independent as possible
  • improve and enhance documentation and workflows
  • create monthly SLA and product reports and drive continuous optimizations

Ideally, you possess the following skills

  • successful student ideally in computer science or a related field
  • you have a feeling for how to analyze an incident or bug
  • experience in Jira, Confluence and CMS
  • basic knowledge in understanding code logic
  • some experience in understanding stack traces and working thru JavaScript console messages or other
  • excellent English skills

There will be big smiles if you

  • programming skills (e.g. in Java) are welcome but not a must have
  • have a mindset to delivering best support experience for our customers
  • are interested in gaining insights from Service & Support Management – not just on a technical basis
  • eager to improve the quality and performance of solution support

 

Are you interested? Then please apply online via our homepage with your complete documents (curriculum vitae, matriculation certificate, relevant certificates, if applicable proof of compulsory internship and proof of the standard period of study, as well as study regulations for compulsory internships). Citizens of countries outside the European Economic Area may be asked to send their residence/work permit.

This is a full-time internship position with a length of 6 months based in our office in Stuttgart. We have a fantastic team with people from all over the world. We encourage frequent collaboration and pairing across disciplines. English is the main working language. (Non-native German speakers, will have plenty of opportunities to practice German).

We believe that diverse experiences and a broad collective perspective lead to a better company culture and better products. We actively encourage people from underrepresented groups to consider becoming a part of our team. We don’t want, and won’t tolerate, harassment, bullying, or discrimination at work.

THE RECRUITING TEAM IS LOOKING FORWARD TO RECEIVING YOUR APPLICATION

Feel free to contact for further information and answers to your questions.

We Care About You

Hardware of Choice

are you team MAC or team DELL? You can be on either team and get the hardware of your choice. Our headphones are BOSE though.

Bike Leasing

probably the most eco-friendly way to move around through Berlin or Stuttgart (apart from walking).

Daimler Betriebsarzt

in case we need medical consultation we can turn to our mother company’s corporate doctors. Of course always confidential.

Urban Sports Club Membership

Yoga today, boxing tomorrow? There are endless opportunities to free our minds through sports and with our sponsored membership we can try them all.

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#MB.ioneers

#DesignThinking

#Kitchen

#Justdoit